Shipping policy

Shipping and Delivery Policy – Takaa Store

At Takaa Store, we work to deliver your order as quickly as possible and in the best condition. This policy explains the details of our shipping and delivery process.

Order preparation

Once your order is confirmed, it will be reviewed and prepared for shipping. We may contact you to confirm the order details or delivery address before dispatch, especially if any information is missing or needs clarification.

Delivery time

Delivery time varies depending on the governorate or delivery area, product availability, the shipping company, business days and public holidays, and operational or emergency circumstances beyond our control.

Any delivery time shown when placing an order is an estimate, and a minor delay may occur in some cases.

Shipping cost

Shipping cost varies according to the delivery location and the nature of the order. It will be shown during checkout or confirmed with the customer. Free-shipping offers are applied according to the published terms of each offer.

Available delivery areas

We ship to areas served by our contracted shipping companies. If delivery is unavailable to a particular area, we will contact the customer before processing the order.

Shipping information

Please make sure that the following information is entered correctly:

Name.
Phone number.
Governorate and area.
Complete address.
Any nearby landmark that may help the courier find the location.

The customer is responsible for the accuracy of the shipping information provided when placing the order.

Incorrect address or phone number

An incorrect phone number or address may delay delivery or cause the shipment to be returned. If you discover an error in your order details, please contact us as soon as possible before the order is dispatched.

Contact during delivery

The courier may contact you using the registered phone number to arrange delivery or confirm the location. Please keep the phone number available so we can deliver the order without unnecessary delay.

Failure to receive an order

If the customer does not receive the order or cannot be reached, the shipping company may attempt delivery again according to its policy. The order may be returned to us if delivery cannot be completed. In some cases, the customer may be responsible for the new shipping cost if they request another delivery attempt.

Checking the order on delivery

We recommend checking the condition of the package and order upon delivery whenever possible. If the shipment is visibly damaged or you receive a product different from the one ordered, please contact us as soon as possible and send photos or a video showing the issue. The matter will be handled according to the Takaa Store Return and Exchange Policy.

Shipping delays

Delays may occur due to circumstances beyond our control, including high courier demand, public holidays, weather conditions, difficulty reaching certain areas, and operational or emergency circumstances. If there is a significant delay, we will follow up with the shipping company and work to resolve the issue as quickly as possible.

Changing or canceling an order

If you want to change your order details or cancel the order, please contact us as soon as possible. Once the order has been dispatched, we may be unable to change or cancel it immediately, and the request will be handled according to the shipment status and the shipping company's policy.