Refund policy
Return and Exchange Policy
At Takaa Store, your rights are fully protected. We therefore provide a clear and simple return and exchange policy.
How long do I have to return or exchange an item?
You have 14 days from the delivery date to return or exchange an item for any reason.
Are there shipping fees for returns or exchanges?
- If the customer changes their mind: shipping fees will be deducted from the refunded amount.
- If the wrong product was delivered: return shipping and replacement are completely free.
- If the product is defective: return shipping and the replacement or refund are completely free.
What are the conditions for accepting a product?
- The product must be in its original packaging.
- It must not have been opened or used.
- All accessories and warranty documents must be included.
- If opened, it must have been opened only for inspection and not used.
How to return or exchange a product
- Send a photo of the invoice and photos or a video showing the issue.
- The product will be inspected by a specialist team to verify the issue.
- Once approved, the product will be refunded or replaced.
- For a refund, the amount will be sent within 48 hours to your bank account or electronic wallet.
What if the product develops a problem after being switched on?
If a defect appears within the first 14 days, the product will be replaced immediately at no additional cost.
What if the same product is unavailable?
You may choose a suitable alternative at the same price or a higher price by paying only the difference, or receive a full refund.
When will a return request be rejected?
- If the product has been fully used.
- If any accessories are missing or the packaging is lost.
- If damage was caused by misuse.
- If the product shows clear signs of use beyond a simple inspection.
When will I receive my refund?
After the product is inspected, which takes 2 to 6 business days, the amount will be transferred immediately to a bank account or electronic wallet.